Contact Us

This is the page to use if you want to reach the editorial team behind Crypto Casinos. We cover no KYC Bitcoin casinos and crypto gambling sites available to UK players, and most of the messages we receive fall into a handful of categories: a correction to a review, a question about how anonymous crypto casinos actually work, a query about a bonus term, or a partnership enquiry. Below you will find how to get in touch, what to include so we can answer properly, and what falls outside what we can do.

One thing to be clear about first: Crypto Casinos is a comparison site, not a casino. We do not hold accounts, take deposits, process withdrawals or run promotions. If your issue is with a specific operator's account or payout, we can point you in the right direction, but the operator's own support team is the only party able to resolve it.

How to reach the editorial team

Use the contact form on this page, or write to the editorial address published in the site footer. Messages go to the same inbox either way. We read everything, though we cannot promise a reply to every message — corrections and factual challenges get priority, because those affect other readers.

To get a useful answer first time, include:

• The page you were reading — a link or the page title. Our reviews change as operators change their terms, so knowing which page and roughly when you read it matters.
• The operator involved — for example BetPanda, CoinPoker or Cryptorino. Naming the brand saves a round of emails.
• What you expected versus what happened — especially for bonus terms, verification requests or withdrawal timings.
• Screenshots where you have them — terms pages and cashier screens are the most useful. Please redact your account number, wallet address and any personal identifiers before sending.

Please do not send us passwords, seed phrases, private keys, two-factor backup codes or copies of identity documents. We never need them, and no legitimate operator or review site will ask you for them either.

What we can help with — and what we cannot

We can help	We cannot help
Correcting a bonus figure, wagering term or payment detail on one of our pages	Releasing a withdrawal, unlocking an account or reversing a bet
Explaining how a crypto casino's verification policy is typically structured	Guaranteeing that any site will never ask you for ID
Pointing you to the right complaints route for an operator	Acting as an adjudicator or arbitration body between you and a casino
Answering questions about our ranking method and commercial arrangements	Giving legal, tax or financial advice on crypto holdings or gambling winnings
Reviewing a suggestion for a new crypto casino to research	Recovering funds sent to a wrong wallet address

Where our money comes from

We should say this plainly before you weigh anything we publish. Crypto Casinos earns commission when a reader follows a link to an operator and signs up. That is how the site pays for itself. Commercial relationships do not buy ranking positions, ratings or favourable wording, and we publish limitations on every brand we cover, including the highest rated one. If you think a review reads like an advert, tell us — that is exactly the sort of message worth sending.

Questions about the brands we rank

A large share of our inbox concerns three or four names in particular. Here is the short version of what we hold on each, so you can see whether your question is already answered.

BetPanda — our top-rated crypto casino

BetPanda sits at the top of our table with an editorial rating of 10.0, largely because it is built around crypto from the cashier out rather than bolting wallets onto a fiat platform. Its headline promotion is a $750k World Cup Race alongside 10% weekly cashback and a 100% bonus up to 1 BTC. Material conditions apply to all three: the match bonus is a deposit-linked offer with wagering attached, cashback is calculated on net losses over a defined period rather than paid as cash you can immediately withdraw, and race prizes depend on position against other players. Read the promotions terms on site before opting in.

Limitation: the bonus ceiling is quoted in Bitcoin, which means the sterling value of "up to 1 BTC" moves with the market — a headline that looks enormous on a strong BTC day is a different proposition on a weak one. Readers who think in GBP should convert before deciding whether the offer is worth the wagering commitment.

CoinPoker — poker-led rather than slots-led

CoinPoker earns a 9.9 and appears on this site because it answers a different question from the rest. It is a poker room first, with a 150% bonus up to $2,000 that typically releases in increments as you generate rake, rather than clearing through slot wagering. If your query is about crush or crash games, that is not where CoinPoker's strength lies.

Limitation: a rake-based release schedule suits regular players and punishes casual ones. If you play a few hands a month, a large slice of that bonus may simply expire unclaimed.

Cryptorino — a straightforward crypto cashier

Cryptorino also rates 9.9 and is the one we most often recommend to readers who want a conventional casino experience with crypto rails underneath: a 100% match bonus up to 1 BTC plus 10% weekly cashback, with no unusual structure to decode. Deposit minimums, game weighting and maximum bet rules while a bonus is active are the terms to check.

Limitation: it is a newer and smaller name than several operators below it in our list, so there is less public track record on dispute handling than you would find with a long-established brand.

The rest of the table

Punkz (9.9, 20,000 USDT welcome bonus plus 15% cashback), Hyper Lucky (9.8, 20% daily cashback up to $10,000 plus 100 free spins), Winna (9.8, up to 60% rakeback and 25% instant cashback), Thrill (9.6, up to 70% rakeback plus 10% cashback), BC Game (9.6, four match bonuses up to $4,000 plus 400 free spins), Wild.io (9.5, exclusive 400% match up to $10,000 plus 300 free spins) and Vave (9.5, up to 4 BTC plus 100 free spins and 5% cashback) all appear in our rankings. Every one of those figures is a maximum, not an expected return, and each is bound by the operator's own wagering and eligibility rules.

Deposits, withdrawals and fees — the queries we see most

Using our site costs nothing. The costs that matter are the ones at the casino cashier, and most contact-form questions come down to them.

• Paying in. Crypto casinos generally accept Bitcoin, and commonly Ethereum, Litecoin, Dogecoin and stablecoins such as USDT or USDC. Some also take card or e-wallet payments; availability varies by operator and by where you are. Where a site is priced in USD or BTC, your effective GBP cost includes the exchange spread you pay to buy the coin in the first place.
• Network fees. The casino may charge nothing while the blockchain still does. Bitcoin fees rise when the network is busy; Litecoin and stablecoins on cheaper networks usually cost less to move. Small deposits are disproportionately affected.
• Minimums and caps. Most operators set a minimum deposit and a maximum withdrawal per transaction or per day. Both are in the terms, and both are worth reading before a large win rather than after.
• Timings. Crypto withdrawals are often processed quickly once approved, but "fast" is an advertised characteristic, not something we have measured. Manual review, large amounts or a triggered compliance check can add delay at any site.
• Volatility. A balance held in BTC can fall in sterling terms without you losing a single bet. Stablecoins avoid that, at the cost of a different set of risks.

If you write to us about a stuck payout, tell us which coin, roughly when you requested it and whether the casino has asked you for anything. That usually identifies the cause in one reply.

What these sites actually offer

Readers sometimes contact us because a review mentioned a game category they had not come across. The main ones across the operators we cover:

• Slots — the largest category at almost every crypto casino, spanning classic reels, megaways-style formats and jackpot titles.
• Table games — blackjack, roulette, baccarat and casino poker in software form.
• Live dealer — streamed tables and game-show formats with real croupiers.
• Crash and crush games — a crypto-native category where a multiplier climbs and you cash out before it stops. Fast, high variance, and a common reason people ask us how the maths works.
• Provably fair originals — dice, mines, plinko and similar in-house games where the result can be verified cryptographically after the round.
• Adjacent products — several of these operators also run sportsbooks, esports betting and poker rooms alongside the casino. Bonus terms, wagering weighting and cashback rules are usually different on the sports side, so a casino promotion rarely carries across. CoinPoker in particular is poker-first, with the casino sitting beside it.

Age, eligibility and where to take a complaint

Gambling is strictly 18+. We do not respond to enquiries from anyone under 18 and we do not provide information intended to help anyone under that age open an account.

Different operators hold different licences and set their own rules on which countries they accept, so eligibility is something to confirm on the operator's own terms page rather than assume from a review. We do not claim any specific licence or registration on behalf of the brands we list, and we are not a regulator, an ombudsman or an alternative dispute resolution provider.

If you have a dispute with an operator, the order that works is: the casino's own support and formal complaints procedure first, then whatever dispute resolution body that operator names in its terms. Keep your correspondence and transaction IDs. You are also responsible for your own tax position on crypto and on winnings — we cannot advise on that.

If gambling has stopped being entertainment, please read our responsible gambling guidance, which sets out deposit limits, self-exclusion and free support services. Our terms and conditions explain how this site operates, and more about the team and our method covers who writes these reviews.

How we assess the sites we recommend

Since a fair number of contact messages ask about this directly: our ratings come from desk research and verification, not from play testing. We read the full terms rather than the banner, check what verification an operator says it requires and when, look at the spread of coins accepted and the fees disclosed, compare bonus structure against realistic wagering, and weigh the breadth of games and the presence of adjacent products such as sports or poker. Commission does not affect position. Where we are uncertain, we say so instead of filling the gap.

Partnerships, press and corrections

• Operators and affiliate managers — send the brand, licensing details, accepted currencies and territories, and a link to your terms. We will tell you honestly whether we intend to cover the site, and a commercial arrangement does not secure a rating.
• Press and media — identify your outlet and deadline. We can comment on UK crypto gambling trends but will not speculate about individual operators' finances.
• Corrections — quote the exact line you believe is wrong and, if possible, link the source that shows it. These are the fastest messages we handle.
• New sites — suggestions for newer crypto casinos to research are welcome, though a recommendation only follows if the research supports it.

Before you write

Check the operator's own terms and support channel first — roughly half the questions we receive are answered there, and faster than we can answer them. If the question is about which site suits you, the honest answer usually depends on three things: whether you want minimal verification, whether you prefer slots, crash games or poker, and whether you are comfortable holding a balance in a volatile coin. Work those out and the shortlist narrows quickly.

Then send us the rest. We would rather hear that a review is out of date than leave it standing. Page last fact-checked Sep 20, 2026 by Edward Harcourt. 18+ — please gamble responsibly.